FAQ
🚚 Shipping & Delivery
How long will my order take to arrive?
Orders are typically processed within 2–3 business days (Monday to Friday). Delivery within the United States usually takes a further 5–10 business days, meaning most orders arrive within 1–2 weeks of being placed.
Please note: orders placed after our 6:00 PM (ET) cut-off will be processed the next business day. Delivery times are estimates and may be affected by carrier delays or weather conditions. Thank you for shopping with BreakInFashion!
Do you offer free shipping?
Yes! At BreakInFashion, we offer free shipping on all orders within the United States, no minimum purchase required. Whether you're picking up one piece or refreshing your whole wardrobe, delivery is on us. Shop your style, we'll handle the rest.
Where do you ship to?
We currently ship throughout the United States. Delivery is free on every order, no minimum required. If you have a question about delivery to your specific area, feel free to email us at info@breakinfashion.com and we'll be happy to help. Thank you for shopping with BreakIn Fashion!
How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email with tracking details where available. You can also visit the Track Your Order page on our site at any time to check the status of your delivery. If you can't find your tracking information or something doesn't look right, email us at info@breakinfashion.com and we'll be happy to help. Thank you for shopping with BreakInFashion!
🔄 Returns & Refunds
What is your return policy?
We have a 30-day return policy, you have 30 days after receiving your item to request a return. To be eligible, items must be unworn or unused, with tags attached, and in their original packaging. You'll also need your receipt or proof of purchase. Please note that certain items may not be eligible for return. For full details, please see our Return & Refund Policy page, or email us at info@breakinfashion.com and we'll be glad to help. Thank you for shopping with BreakInFashion!
How do I start a return?
To start a return, email us at info@breakinfashion.com with your order number and let us know which item(s) you'd like to return and why. We'll reply with the next steps and the return address. Please don't send items back before hearing from us, so we can make sure your return is processed correctly. Thank you for shopping with BreakInFashion!
Do I have a legal right to cancel my order?
As an online shopper, you may have a right to cancel certain orders under applicable consumer law, in addition to our own returns policy. If you'd like to cancel an order, please contact us as soon as possible at info@breakinfashion.com, if it hasn't shipped yet, we can usually stop it before dispatch. Your statutory rights are not affected by our returns policy. For the exact terms that apply to your order, please refer to our Return & Refund Policy or get in touch. Thank you for shopping with BreakInFashion!
When will I receive my refund?
Once we've received and inspected your returned item, we'll let you know whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some additional time for your bank or payment provider to process and post the refund. If you haven't received it after that, don't hesitate to contact us at info@breakinfashion.com. Thank you for shopping with BreakInFashion!
👞 Products & Sizing
How do I find my size?
We include sizing information on each product page, and we try to note when a style runs large or small so you can pick with confidence. If you're between sizes or unsure which to choose, feel free to email us at info@breakinfashion.com before ordering and we'll happily point you in the right direction. Thank you for shopping with BreakInFashion!
Are the colours accurate in your photos?
We photograph our pieces as accurately as we can, but colours can look slightly different depending on your screen, settings, and lighting. If the shade is important to you and you'd like more detail before ordering, email us at info@breakinfashion.com and we'll do our best to describe it. If a colour isn't quite what you expected when it arrives, our returns policy still applies. Thank you for shopping with BreakInFashion!
What if something is out of stock?
Because we keep our range small and carefully chosen, some styles and sizes can sell out. If something you want is out of stock, email us at info@breakinfashion.com with the style and size, we'll let you know whether we expect to restock it and can keep you posted if it comes back. Thank you for shopping with BreakInFashion!
💬 Customer Care
What if my order arrives damaged or incorrect?
We're sorry to hear something isn't right! If your item arrives damaged, incorrect, or is missing from your order, please get in touch as soon as possible at info@breakinfashion.com. Include your order number and a photo if relevant, and we'll make it right for you. Thank you for shopping with BreakInFashion!
What if my order is lost in transit?
Please contact us straight away at info@breakinfashion.com. We'll work directly with the carrier to investigate and find a solution as quickly as possible. This never affects your statutory rights when goods arrive damaged or faulty. Thank you for shopping with BreakInFashion!
How can I contact BreakIn Fashion?
Our team is happy to help! You can reach us by email at info@breakinfashion.com or through the form on our Contact page. Our customer service hours are Monday to Friday, 09:00 AM–5:00 PM ET, and weekends 11:00 AM–4:00 PM ET. We aim to respond to all enquiries within 24 hours. Thank you for shopping with BreakInFashion!